{"id":4410,"date":"2023-12-13T17:18:51","date_gmt":"2023-12-13T17:18:51","guid":{"rendered":"https:\/\/riverg7.com\/?page_id=4410"},"modified":"2023-12-13T17:18:52","modified_gmt":"2023-12-13T17:18:52","slug":"libro-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/riverg7.com\/en\/libro-de-reclamaciones\/","title":{"rendered":"Libro de reclamaciones"},"content":{"rendered":"<div class=\"wrapper claim-wong center\">\n            <div class=\"content\">\n        <section class = \"libro-content\"><form id=\"rt_form_libro\" action=\"\" method=\"post\" data-trp-original-action=\"\">\n        <div id=\"responsive-form\" class=\"clearfix\">\n            <div class=\"form-row-libro\">\n                <div class=\"column-full\"><h2 class=\"title\">Complaining Consumer Identification \n                <b class=\"alert\" style=\"font-size: 10px\">* Required data<\/b><\/h2> <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-half\">Name <b class=\"alert\">*<\/b>\n                    <input type=\"text\" name=\"nombres\" value=\"\" size=\"40\" class=\"required\" placeholder=\"Name\" >\n                <\/div>\n                <div class=\"column-half\">First Lastname <b class=\"alert\">*<\/b>\n                    <input type=\"text\" name=\"paterno\" value=\"\" size=\"40\" class=\"required\" placeholder=\"First Lastname\" >\n                <\/div>\n                <div class=\"column-half\">Second Lastname <b class=\"alert\">*<\/b>\n                    <input type=\"text\" name=\"materno\" value=\"\" size=\"40\" class=\"required\" placeholder=\"Second Lastname\" >\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-half\">Type of documentation <b class=\"alert\">*<\/b>\n                    <select id=\"tipo_doc\" name=\"tipo_doc\" tabindex=\"-1\" aria-hidden=\"true\" class=\"required\" >\n                        <option value=\"\">Select of documentation<\/option>\n                        <option value=\"1\">DNI<\/option>\n                        <option value=\"2\">CE<\/option>\n                        <option value=\"3\">Passport<\/option>\n                        <option value=\"4\">RUC<\/option>\n                    <\/select>\n                <\/div>\n                <div class=\"column-half\">Documentation number <b class=\"alert\">*<\/b>\n                    <input type=\"text\" name=\"nro_doc\" value=\"\" size=\"40\" placeholder=\"Documentation number \" class=\"required\" >\n                <\/div>\n                <div class=\"column-half\">Celphone <b class=\"alert\">*<\/b>\n                    <input type=\"text\" name=\"cel\" value=\"\" size=\"40\" placeholder=\"Documentation number\" class=\"required\" >\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-half\">Department <b class=\"alert\">*<\/b>\n                    <select id=\"dep\" name=\"dep\" tabindex=\"-1\" aria-hidden=\"true\" class=\"required\" >\n                        <option value=\"\">Select of department<\/option><option value=\"1\">AMAZONAS<\/option><option value=\"2\">ANCASH<\/option><option value=\"3\">APURIMAC<\/option><option value=\"4\">AREQUIPA<\/option><option value=\"5\">AYACUCHO<\/option><option value=\"6\">CAJAMARCA<\/option><option value=\"7\">CALLAO<\/option><option value=\"8\">CUSCO<\/option><option value=\"9\">HUANCAVELICA<\/option><option value=\"10\">HUANUCO<\/option><option value=\"11\">ICA<\/option><option value=\"12\">JUNIN<\/option><option value=\"13\">LA LIBERTAD<\/option><option value=\"14\">LAMBAYEQUE<\/option><option value=\"15\">LIMA<\/option><option value=\"16\">LORETO<\/option><option value=\"17\">MADRE DE DIOS<\/option><option value=\"18\">MOQUEGUA<\/option><option value=\"19\">PASCO<\/option><option value=\"20\">PIURA<\/option><option value=\"21\">PUNO<\/option><option value=\"22\">SAN MARTIN<\/option><option value=\"23\">TACNA<\/option><option value=\"24\">TUMBES<\/option><option value=\"25\">UCAYALI<\/option> <\/select>\n                <\/div>\n                <div class=\"column-half\">Province <b class=\"alert\">*<\/b>\n                    <select id=\"prov\" name=\"prov\" tabindex=\"-1\" aria-hidden=\"true\" class=\"required\">\n                        <option value=\"\">Select of province<\/option>\n                    <\/select>\n                <\/div>\n                <div class=\"column-half\"> District <b class=\"alert\">*<\/b>\n                    <select id=\"dist\" name=\"dist\" tabindex=\"-1\" aria-hidden=\"true\" class=\"required\" >\n                        <option value=\"\">Select of district<\/option>\n                    <\/select>\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-half\">Address <b class=\"alert\">*<\/b>\n                    <input type=\"text\" name=\"direccion\" value=\"\" size=\"40\" placeholder=\"Address\" class=\"required\" >\n                <\/div>\n                 <div class=\"column-half\">Reference\n                    <input type=\"text\" name=\"referencia\" value=\"\" size=\"40\" id=\"referencia\" placeholder=\"Reference\" >\n                <\/div>\n                 <div class=\"column-half\">Email <b class=\"alert\">*<\/b>\n                    <input type=\"text\" name=\"correo\" value=\"\" size=\"40\" placeholder=\"Email\"  class=\"required\">\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n            <div class=\"column-full\" style=\"text-align: center;\"><br><\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-half\"> Are you a minor?\n                <\/div>\n                <div class=\"column-half\">Yes\n                    <input type=\"radio\" id=\"si\" class=\"edad\" name=\"flag_menor\"  value=\"1\">\n                <\/div>\n                <div class=\"column-half\">No\n                    <input type=\"radio\" id=\"no\" class=\"edad\" name=\"flag_menor\" value=\"0\">\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\" id=\"title_tutor\" style=\"display: none;\" >\n                <div class=\"column-full\" style=\"text-align: center;\"><h2 class=\"title\">Father \/ Mother \/ Tutor<\/h2> <\/div>\n            <\/div>\n            <div class=\"form-row-libro\" id=\"datos_tutor\" style=\"display: none;\" >\n                <div class=\"column-two\">Name \n                    <input type=\"text\" name=\"nombre_tutor\" value=\"\" size=\"40\" placeholder=\"Name \" >\n                <\/div>\n                <div class=\"column-two\">Email \n                    <input type=\"text\" name=\"correo_tutor\" value=\"\" size=\"40\" placeholder=\"Email \" >\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\" id=\"doc_tutor\" style=\"display: none;\" >\n                <div class=\"column-two\">Type of documentation \n                    <select id=\"tipo_doc_tutor\" name=\"tipo_doc_tutor\" tabindex=\"-1\" aria-hidden=\"true\" >\n                        <option value=\"\">Select of documetation<\/option>\n                        <option value=\"1\">DNI<\/option>\n                        <option value=\"2\">CE<\/option>\n                        <option value=\"3\">Passport<\/option>\n                        <option value=\"4\">RUC<\/option>\n                    <\/select>\n                <\/div>\n                <div class=\"column-two\">Number of document \n                    <input type=\"text\" name=\"nro_doc_tutor\" value=\"\" size=\"40\" placeholder=\"Number of document\" >\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n            <div class=\"column-full\" style=\"text-align: center;\"><br><\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-full\"><h2 class=\"title\"> Detail of the Claim and Consumer Order <b class=\"alert\" style=\"font-size: 9px\">* Required data <\/b><\/h2><\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-half\">Claim Type <b class=\"alert\">*<\/b>\n                    <select id=\"tipo_reclamo\" name=\"tipo_reclamo\" tabindex=\"-1\" aria-hidden=\"true\" class=\"required\">\n                        <option value=\"\">Claim Type<\/option>\n                        <option value=\"1\">Claim (1)<\/option>\n                        <option value=\"2\">Complain(2)<\/option>\n                    <\/select>\n                <\/div>\n                <div class=\"column-half\">Type of consumption <b class=\"alert\">*<\/b>\n                    <select id=\"tipo_consumo\" name=\"tipo_consumo\" tabindex=\"-1\" aria-hidden=\"true\" class=\"required\">\n                        <option value=\"\">Type of consumption<\/option>\n                        <option value=\"1\">Product<\/option>\n                        <option value=\"2\">Service<\/option>\n                    <\/select>\n                <\/div>\n                <div class=\"column-half\">Order No. <b class=\"alert\">*<\/b>\n                    <input type=\"text\" name=\"nro_pedido\" value=\"\" size=\"40\" placeholder=\"N\u00ba Pedido\" class=\"required\">\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-half\">Claim \/ complaint date\n                    <input type=\"text\" name=\"fch_reclamo\" value=\"17\/04\/2026\" size=\"40\" readonly>\n                <\/div>\n                <div class=\"column-half\">Provider\n                    <input type=\"text\" name=\"proveedor\" value=\"\" size=\"40\" placeholder=\"Provider\" >\n                <\/div>\n                <div class=\"column-half\">Reclaimed amount (S\/.) \n                    <input type=\"text\" name=\"monto_reclamado\" value=\"\" size=\"40\" placeholder=\"Reclaimed amount\" >\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-full\" style=\"text-align: center;\">\n                    Description of the product or service <b class=\"alert\">*<\/b>\n                    <textarea name=\"descripcion\" class=\"required\"><\/textarea>\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-half\">Date of purchase\n                    <input type=\"date\" name=\"fch_compra\" value=\"\" size=\"40\" placeholder=\"00\/00\/0000\" >\n                <\/div>\n                <div class=\"column-half\">Date of Consumption\n                    <input type=\"date\" name=\"fch_consumo\" value=\"\" size=\"40\" placeholder=\"00\/00\/0000\" >\n                <\/div>\n                <div class=\"column-half\">Expiration date\n                    <input type=\"date\" name=\"fch_vencimiento\" value=\"\" size=\"40\" placeholder=\"00\/00\/0000\" >\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-full\" style=\"text-align: center;\">\n                   Detail of the Claim \/ Complaint, as indicated by the client: <b class=\"alert\">*<\/b>\n                    <textarea name=\"detalle_reclamo\" class=\"required\" ><\/textarea>\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-full\" style=\"text-align: center;\">\n                    Client order: <b class=\"alert\">*<\/b>\n                    <textarea name=\"pedido_cliente\"  class=\"required\"><\/textarea>\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-full\" style=\"\">\n                   <b class=\"alert\">(1)<\/b>  <strong style=\"color:#333333\">Claim:<strong><i style=\"color:#7d7d7d\"> Disagreement related to products and \/ or services.<\/i><br>\n                   <b class=\"alert\">(2)<\/b>  <strong style=\"color:#333333\">Complain:<strong><i style=\"color:#7d7d7d\">Disagreement not related to products and \/ or services; or, discomfort or dissatisfaction with the attention to the public. <\/i><br>\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-two\">\n                <input type=\"checkbox\" name=\"acepto\" value=\"1\">\n                    I declare that I am the owner of the service and I accept the content of this form by stating under an Affidavit the veracity of the facts described.\n                <\/div>\n                <div class=\"column-two\" style=\"font-size:10px\">\n                <b class=\"alert\">*<\/b> The formulation of the claim does not preclude resorting to other means of dispute resolution nor is it a prerequisite for filing a complaint with Indecopi. <br>\n                <b class=\"alert\">*<\/b> The provider must respond to the claim within a period of no more than fifteen (15) calendar days, being able to extend the period up to fifteen days.<br>\n                <b class=\"alert\">*<\/b> By signing this document, the client authorizes to be contacted after the claim has been dealt with in order to evaluate the quality and satisfaction with the claims service process. \n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-full\">\n                    <input type=\"checkbox\" name=\"politica\" value=\"1\">\n                    <a href=\"https:\/\/riverg7.com\/en\/politicas-de-privacidad\/\" target=\"_black\">I have read and accept the Privacy and Security Policy and the Cookies Policy.<\/a>\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-full\" style=\"text-align: center;\">\n                    <input type=\"submit\" id=\"guardar_libro_reclamacion\" name=\"guardar_libro_reclamacion\" value=\"Send\">\n                <\/div>\n            <\/div>\n        <\/div>\n    <input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form><\/section><\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4410","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Libro de reclamaciones - Riverg7 | Soluciones integrales en comercio exterior<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/riverg7.com\/en\/libro-de-reclamaciones\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Libro de reclamaciones - Riverg7 | Soluciones integrales en comercio exterior\" \/>\n<meta property=\"og:url\" content=\"https:\/\/riverg7.com\/en\/libro-de-reclamaciones\/\" \/>\n<meta property=\"og:site_name\" content=\"Riverg7 | Soluciones integrales en comercio exterior\" \/>\n<meta property=\"article:modified_time\" content=\"2023-12-13T17:18:52+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/riverg7.com\/libro-de-reclamaciones\/\",\"url\":\"https:\/\/riverg7.com\/libro-de-reclamaciones\/\",\"name\":\"Libro de reclamaciones - Riverg7 | Soluciones integrales en comercio exterior\",\"isPartOf\":{\"@id\":\"https:\/\/riverg7.com\/#website\"},\"datePublished\":\"2023-12-13T17:18:51+00:00\",\"dateModified\":\"2023-12-13T17:18:52+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/riverg7.com\/libro-de-reclamaciones\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/riverg7.com\/libro-de-reclamaciones\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/riverg7.com\/libro-de-reclamaciones\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"https:\/\/riverg7.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Libro de reclamaciones\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/riverg7.com\/#website\",\"url\":\"https:\/\/riverg7.com\/\",\"name\":\"Riverg7 | Soluciones integrales en comercio exterior\",\"description\":\"Somos el socio estrat\u00e9gico que necesitas para importar o exportar con confianza\",\"publisher\":{\"@id\":\"https:\/\/riverg7.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/riverg7.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/riverg7.com\/#organization\",\"name\":\"Riverg7 | Soluciones integrales en comercio exterior\",\"url\":\"https:\/\/riverg7.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/riverg7.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/riverg7.com\/wp-content\/uploads\/2025\/08\/cropped-LOGO-riverg7-1.webp\",\"contentUrl\":\"https:\/\/riverg7.com\/wp-content\/uploads\/2025\/08\/cropped-LOGO-riverg7-1.webp\",\"width\":120,\"height\":69,\"caption\":\"Riverg7 | Soluciones integrales en comercio exterior\"},\"image\":{\"@id\":\"https:\/\/riverg7.com\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Libro de reclamaciones - Riverg7 | Soluciones integrales en comercio exterior","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/riverg7.com\/en\/libro-de-reclamaciones\/","og_locale":"en_US","og_type":"article","og_title":"Libro de reclamaciones - Riverg7 | Soluciones integrales en comercio exterior","og_url":"https:\/\/riverg7.com\/en\/libro-de-reclamaciones\/","og_site_name":"Riverg7 | Soluciones integrales en comercio exterior","article_modified_time":"2023-12-13T17:18:52+00:00","twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/riverg7.com\/libro-de-reclamaciones\/","url":"https:\/\/riverg7.com\/libro-de-reclamaciones\/","name":"Libro de reclamaciones - Riverg7 | Soluciones integrales en comercio exterior","isPartOf":{"@id":"https:\/\/riverg7.com\/#website"},"datePublished":"2023-12-13T17:18:51+00:00","dateModified":"2023-12-13T17:18:52+00:00","breadcrumb":{"@id":"https:\/\/riverg7.com\/libro-de-reclamaciones\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/riverg7.com\/libro-de-reclamaciones\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/riverg7.com\/libro-de-reclamaciones\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Portada","item":"https:\/\/riverg7.com\/"},{"@type":"ListItem","position":2,"name":"Libro de reclamaciones"}]},{"@type":"WebSite","@id":"https:\/\/riverg7.com\/#website","url":"https:\/\/riverg7.com\/","name":"Riverg7 | Soluciones integrales en comercio exterior","description":"Somos el socio estrat\u00e9gico que necesitas para importar o exportar con confianza","publisher":{"@id":"https:\/\/riverg7.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/riverg7.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/riverg7.com\/#organization","name":"Riverg7 | Soluciones integrales en comercio exterior","url":"https:\/\/riverg7.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/riverg7.com\/#\/schema\/logo\/image\/","url":"https:\/\/riverg7.com\/wp-content\/uploads\/2025\/08\/cropped-LOGO-riverg7-1.webp","contentUrl":"https:\/\/riverg7.com\/wp-content\/uploads\/2025\/08\/cropped-LOGO-riverg7-1.webp","width":120,"height":69,"caption":"Riverg7 | Soluciones integrales en comercio exterior"},"image":{"@id":"https:\/\/riverg7.com\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/riverg7.com\/en\/wp-json\/wp\/v2\/pages\/4410","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/riverg7.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/riverg7.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/riverg7.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/riverg7.com\/en\/wp-json\/wp\/v2\/comments?post=4410"}],"version-history":[{"count":1,"href":"https:\/\/riverg7.com\/en\/wp-json\/wp\/v2\/pages\/4410\/revisions"}],"predecessor-version":[{"id":4411,"href":"https:\/\/riverg7.com\/en\/wp-json\/wp\/v2\/pages\/4410\/revisions\/4411"}],"wp:attachment":[{"href":"https:\/\/riverg7.com\/en\/wp-json\/wp\/v2\/media?parent=4410"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}